Privacy Policy

Simple Web Setup ("we," "us," "our") provides website management, hosting support, and related services to our clients. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Account & billing information: name, email address, phone number, billing address, and payment details you provide when you register for or purchase our services.
• Communications: records of support tickets, emails, and messages you send us.
• Service usage data: information related to the websites and hosting services we manage on your behalf.

How We Use Your Information

We use your information to:

• Set up, manage, and bill for your account and services
• Communicate with you about your account, invoices, and support requests
• Send account-related notifications, including by email and SMS (see below)
• Improve our services and respond to your requests

SMS / Text Message Notifications

If you opt in, we may send you account-related text messages (such as invoice reminders, service status updates, or support ticket notifications) using your provided phone number.

• Consent is optional. You do not need to agree to receive text messages to use our services.
• You can opt out at any time by replying STOP to any message, or by managing your preferences in your client account.
• Reply HELP to any message for assistance.
• Message and data rates may apply. Message frequency varies based on your account activity.
• We do not sell or share your phone number with third parties for their own marketing purposes.

Third-Party Services

We use trusted third-party providers to help deliver our services, including billing/account management (WHMCS), transactional messaging (Brevo), and hosting infrastructure. These providers only receive the information necessary to perform their function on our behalf.

Data Retention & Security

We retain your information for as long as your account is active or as needed to comply with legal, billing, and support obligations. We take reasonable measures to protect your information from unauthorized access.

Your Choices

You may:

• Update your account and contact information at any time by logging into your client area
• Opt out of SMS notifications at any time (see above)
• Contact us to ask questions about the information we hold about you

Contact Us

Simple Web Setup
ask@simplewebsetup.com

Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated policy.